Last Updated: November 2025

Because our products are perishable food items, all sales are considered final.
However, we will always do our best to assist you in reasonable situations.

1. Refund Policy

Refunds are not available for:

Completed and delivered orders
Products damaged after delivery
Customer chosen wrong delivery date/time
Customer unable to receive delivery

We may offer a remake or partial credit in the following rare situations:

Wrong product delivered
Severe damage during our delivery
Quality issues confirmed with photos (within 1 hour after delivery)

Refunds (if approved) will be returned to the original payment method.

2. Cancellation Policy

48 hours before delivery: Free cancellation or reschedule
Less than 48 hours: 50% cancellation fee
Same day: No cancellation allowed

This is because we purchase fresh ingredients and schedule production in advance.

3. Incorrect Delivery Information

If the customer provides an incorrect address, phone number, buzzer code, or is unreachable during delivery:

The order will be marked as Delivered – Unable to Reach Customer
No refund will be issued
A second delivery may be arranged (additional delivery fee applies)

4. Customer Not Home

If no one is available to receive the order:

Our driver will wait up to 5 minutes
If still unreachable, the order will be returned
No refund will be issued